There's this incredibly artful role that we sometimes call "community host" that's still a very under appreciated aspect of what makes online community / social media "work." So, it's great to see this article about Heather Champ's work as the current of Director of Community at Flickr: Nasty as they wanna be? Policing Flickr.com.

A nice little quote:

"The job always comes down to finding the fulcrum in the teeter-totter, the balance that benefits both the individual and the community," she explains.